Refund & Cancellation Policy

1. Cancellation by the Customer

All cancellations must be provided in writing via email to info@poseidonprivatecharters.com. Our refund eligibility is based on the notice period provided:

• More than seven days’ notice: A full refund (100%) of the total amount paid will be issued.
• More than two days’ notice: A refund of 50% of the total amount paid may be issued.
• Less than two days’ notice: The full payment will be forfeited, and no refund will be issued.
• No-shows: Customers who fail to show up for a scheduled charter without prior notice will forfeit the full payment.

2. Cancellation by Poseidon Private Charters

We reserve the right to cancel trips due to unforeseen circumstances, such as:

• Adverse weather or unsafe sea conditions.
• Mechanical issues with the vessel.
• Safety concerns or crew illness.

In any of these cases, you will be offered the option to reschedule for an alternative date or receive a full refund of any amount paid.

3. Weather Policy

Safety is our primary concern. Decisions regarding weather and sea conditions are at the sole discretion of the Boat Captain.

• If the Captain deems conditions unsafe, a full refund or rescheduling is guaranteed.
• Cloudy weather, light rain, or air temperature are not grounds for cancellation if sea conditions are safe for navigation and diving.

4. Refund Process

Approved refunds will be processed via our payment provider (Stripe). Please note:

• Refunds are issued to the original payment method used for the booking.
• The processing time usually takes between 5 to 10 business days to appear in your account, depending on your financial institution.